XCONDA Hub — Q&A, Guides and Notices

English answers about XCONDA: pricing and refunds, privacy and payments, and the FLEXBOARD, Turn and Blocking Board tools. Published by Cubeberry.

XCONDA Q&A (English)

• How do I view, correct or delete my data?
• Do you run AI video production courses or webinars?
• What should I do before filing a chargeback?
• At which stage is editing most efficient?
• What can I export from Blocking Board?
• How do I cancel my subscription?
• Is my card information stored safely?
• Can I use XCONDA output commercially?
• Can Cubeberry produce a video for me?
• Which company operates XCONDA?
• How do I contact support?
• Do you use cookies?
• What are the credit validity and refund rules?
• What are credit packs and how much do they cost?
• Can I transfer credits or cash them out? What happens to credits if I leave?
• Are there any discounts running now?
• Where is XCONDA data processed and stored?
• What should I do if something goes wrong?
• Can I withdraw or get a refund in Europe or the UK?
• When should I use Auto Refine and Instant Apply?
• How do I keep the same character across shots?
• How many shots can FLEXBOARD hold, and how long can each be?
• Can I download the storyboard I made in FLEXBOARD?
• Can I fix just one shot I don't like?
• What is the difference between Panel and Sheet view?
• Which law applies if there is a dispute?
• How are credits deducted?
• How do I get to the hub?
• How do I install a skill?
• How do I request a refund, and how long does it take?
• How do I sign up?
• Can I read the hub in other languages?
• Can I pay from outside Korea?
• Is tax included in the price?
• Can minors use XCONDA?
• Can I mix live-action footage with AI video?
• Does adding more face photos of the same person improve accuracy?
• When is a refund not available?
• Who owns the copyright in what I create?
• What should I do if a payment fails?
• Whose name appears as the seller when I pay?
• What personal data do you collect?
• How long do you keep personal data?
• Do you sell my data or use it for advertising?
• What is prohibited on XCONDA?
• Can I use a real person's or a celebrity's face as a reference?
• What length and resolution can Seedance 2.5 produce?
• Do I have to write prompts in English?
• Do I have to rewrite the prompt from scratch if I dislike the result?
• How many reference images and videos can I add?
• Do I need a paid Claude plan to use the skills?
• How are sound and editing handled?
• Does a subscription renew automatically?
• Do unused subscription credits roll over to the next month?
• Which AI models can I use?
• Will you tell me in advance if prices or terms change?
• Where do images made in Turn get used?
• Can I add props or change wallpaper in Turn?
• Does changing the room size in Turn cost more credits?
• Can I use Turn without any photos?
• Does Cubeberry use the images and videos I upload?
• What should I put into the video generation screen?
• What is Blocking Board?
• What is FLEXBOARD?
• What is Turn?
• What is XCONDA?
• What is an XCONDA skill for Claude?
• Where do I get the skills?
• Who made XCONDA?
• Why does the face change from shot to shot in AI video?
• Why do I need a puppet clip?
• What is the full workflow for making a video with XCONDA?
• How is XCONDA different from other AI video tools?

English pages are translated by the XCONDA team. The Korean hub is the primary source; contact cubeberry@cuberry.kr if anything here disagrees with it.