How do I request a refund, and how long does it take?
Contact support (cubeberry@cuberry.kr or +82-70-8095-2302, weekdays 10:00–17:00 KST) with your account email, order number, payment date and reason. Requests are reviewed within 2–3 business days, and once approved the charge is reversed to the original payment method; the amount can take 7–14 business days to appear. The same rule applies to a first subscription payment, a renewal, an upgrade and credit packs: a full refund within 7 days if none of the credits from that purchase have been used. Refunds are processed by the company you bought from — the US entity for Stripe payments, the Korean entity for PortOne payments.